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Business English Basics Quiz

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Business English Basics Quiz

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Module 2

1.
Question 1
Which sentence means the speaker was uncertain about his future achievements?

1 point

  • I did not know what I would achieve
  • I did not know what I will achieve
  • I did not know what I should achieve

2.
Question 2
Choose the BEST word to fill in the gap for the sentence: We discussed the strategy that ______ their marketing methods.

1 point

  • underlies
  • facilitates
  • curbs
  • ensures

3.
Question 3
Most basic descriptive sentences use the verb ________ because it can be used to describe almost anything.

1 point

  • to have
  • to do
  • to be
  • to want

4.
Question 4
What words can you use to add more detail to your subject description?

1 point

  • Nouns and verbs.
  • Adjectives, gerunds and adverbs.
  • Capital letters, acronyms and punctuation.

5.
Question 5
Which is an example of medium of communication?

1 point

  • video
  • tv commercial
  • advertising brochure
  • newspaper

6.
Question 6
Which framework best represents the flow of communication?

1 point

7.
Question 7
Which is NOT one of the three strategies for giving explanations covered in the ‘Giving Explanations’ lecture?

1 point

  • Giving an excuse when something has gone wrong.
  • Using null words before giving directions or an explanation to give yourself time to organize your thoughts.
  • Telling a white lie to hide the fact that you don’t know the answer.
  • Explaining how to do something, starting with some encouragement.

8.
Question 8
How can you signal to your audience (listener) that you have finished giving your explanation?

1 point

  • By using a phrase or two, such as ‘So, in the end’ or ‘Anyway’ to indicate you are finished.
  • By repeating the key idea of your explanation again to remind your listener of the main idea(s) you were covering.
  • By saying ‘The End’ at the end of your explanation.

9.
Question 9
Choose the BEST word to fill in the gap for the sentence: The client made the ____ that the manufacturing quality would be poor, so he was surprised when he discovered the final product was well made.

1 point

  • assumption
  • provision
  • obligation
  • saturation

10.
Question 10
Which of the following words is the opposite of ‘outstanding’? (Multiple answers possible)

1 point

  • finished
  • not done
  • pending
  • completed

11.
Question 11
Some of the following sentences are possible, but some are better than others because they express the intended degree of certainty. Choose the best sentences.

1 point

  • If this happens, employees must often neglect their work.
  • If this happens, employees may often neglect their work.
  • If this happens, employees would often neglect their work.
  • If this happens, employees will often neglect their work.

12.
Question 12
Which sentence suggests that the speaker thinks it unlikely that you will quit smoking.

1 point

  • If you quit smoking, you will live longer.
  • If you quit smoking, you would live longer.

13.
Question 13
Choose the BEST word to fill in the gap for the sentence: Based on our options, the best-case ____ would be for us to complete the project by March.

1 point

  • resolution
  • scenario
  • consensus
  • perception

14.
Question 14
Which of the following are considered to be non-verbal barriers to communication?

1 point

  • differences in perception
  • language differences
  • knowledge of vocabulary
  • inappropriate or conflicting signals

15.
Question 15
Non-verbal communication is ALWAYS needed to make communication unambiguous.

1 point

  • False
  • True

 

Week- 3

Peer-graded Assignment: Correct the grammar and rewrite

 

Click Here To Download

 

Module 3

 

1.
Question 1
All written genres tend to have the following: a specific format, structure and ______.

1 point

set of topics

design

register

2.
Question 2
The ‘format’ of a written document refers to its ______.

1 point

design

type of vocabulary and level of formality

expected set of topics

3.
Question 3
What is NOT one of the fundamentals all readers of business contracts expect to find?

1 point

Email addresses for all parties involved

The date of the contract

Contract expiration dates

Names of the parties involved

4.
Question 4
Common linguistic features of the indirect communication method include: the use of modal verbs, such as ‘could’ and ‘may’; modalizers, such as ‘perhaps’ and ‘maybe’; and ___________.

1 point

the use of egocentric pronouns, such as ‘I’ and ‘me’.

the use of inclusive pronouns, such as ‘we’ and ‘us’.

the use of straightforward language to state the main point clearly and without digression.

5.
Question 5
High-context cultures place great value on relationships. As a result, communication in high-context cultures tends to be ___________.

1 point

direct

intercultural

indirect

6.
Question 6
Which sentence is grammatically correct?

1 point

The company’s decrease in profits concerns upper management.

The company’s decrease in profits concerning upper management.

The company’s decrease in profits is concerned upper management.

The company’s decrease in profits is concerns upper management.

7.
Question 7
Which sentence is grammatically correct?

1 point

Any decision of management concerns the issue will be final.

Any decision of management concern the issue will be final.

Any decision of management concerning the issue will be final.

Any decision of management concerned the issue will be final.

8.
Question 8
Choose the BEST word to fill in the gap for the sentence: To remain competitive in today’s highly volatile economy, the two companies decided to ____ to form a new mobile phone provider.

1 point

merge

strive

provide

confirm

9.
Question 9
Which of the following words is similar to ‘saturate’? (Multiple answers possible)

1 point

flood

oversupply

starve

dry out

glut

10.
Question 10
Which word from this week’s vocabulary list can be defined by the following: a chance or possibility that something will happen or exist in the future?

1 point
Enter answer here

Potential

11.
Question 11

Tone can be defined as _____________.

1 point

the rise and fall of your voice when speaking.

the way you speak to connect to your audience.

the way you sound to the listener or reader.

12.
Question 12

Which of the following are NOT examples of
communication styles?

1 point

facial expressions.

body language.

tone of voice.

handwriting.

13.
Question 13

Which of the following statements show positive tone?

1 point

‘The previous behavior towards the client is
unacceptable and if this continues your employment at this firm may be
terminated.’

‘Your client service record meets company standards
and requirements.’

‘We are pleased to inform you that your excellent client
service performance has exceeded expectations and that your efforts will
certainly be rewarded.’

14.
Question 14

Which of the following statements show the use of informal
communication?

1 point

‘We are very honored to by your presence.’

‘This visit by your excellency is most welcomed.’

‘It’s great to have you here with us today!’

15.
Question 15

Which language features are NOT formal? (Multiple answers possible)

1 point

Noun phrases

Passive or imperative voice

Academic style vocabulary

Phrasal verbs

Slang or colloquialisms

 

Week- 4

Peer-graded Assignment: Using appropriate tone and style

Click Here To Download

 

 

Module 4

 

1.
Question 1
Which of the following is NOT a situation when you would soften your polite request?

1 point

When you are offering to do something helpful for someone.

When we are making a request to someone who is at a higher level within the company or organization.

When we are making a ‘big’ request that would potentially inconvenience the person.

When the person we’re making the request to does not have an obligation to say yes.

2.
Question 2
Which of the following modals is ‘most’ polite?

1 point

Could

Can

Do

3.
Question 3
‘The new flat-screen tv model, you know, on display at the department store. It’s expensive!’ is an example of:

1 point

written communication

mass communication

email communication

spoken communication

4.
Question 4
Spoken communication tends to be:

1 point

one way

less structured

unplanned

planned

organized

5.
Question 5
Which of the following words are similar in meaning to ‘strive’?

1 point

attempt

endeavour

rest

6.
Question 6
Choose the BEST word to replace ‘merge’ in the following sentence: The merge of the two departments should make the company more efficient at completing the job.
1 point

preparation

compensation

consolidation

deregulation

7.
Question 7
Choose the BEST word to fill in the gap for the sentence: The partnership was based on ____ goals and capabilities.

1 point

regulatory

competent

confirmed

mutual

8.
Question 8
Choose the BEST word to fill in the gap for the sentence: They are seeking ____ approval from the government for the merger.

1 point

regulatory

flexible

mutual

competent

9.
Question 9
Which sentence is grammatically correct?

1 point

I hear many conversations that contain nonsense.

I hear many conversations containing nonsense.

I hear many conversations that containing nonsense.

I hear many conversations that contains nonsense.

10.
Question 10

A general purpose tends to be ____________

1 point

Broad and non-defined.

Focused and result oriented.

Communicator driven.

11.
Question 11

Which of the following examples are statements of
Specific Purposes?

1 point

Submit a report to the Managing Director informing
him of the recent decline in sales revenue in the Asia region.

To convince and persuade the Managing Director to
allocate more human resources in order to expand sales operations in Asia.

Recruit a new sales director for the Asia market.

12.
Question 12
Which
option shows the recommended steps of conducting an audience analysis?

1 point

Step 1 – What are their needs and concerns?

Step 2 – What actions do you want them to take?

Step 3 – Who are they?

Step 1 – What actions do you want them to take?

Step 2 – Who are they?

Step 3 – What are their needs and concerns?

Step 1 – Who are they?

Step 2 – What are their needs and concerns?

Step 3 – What actions do you want them to take?

13.
Question 13

Which statements explain why conducting an audience
analysis is important? (Multiple answers correct)

1 point

You are able to deliver the relevant content to
them.

You can identify what they like and dislike.

You can determine what benefits them so you can
convince or persuade them with your message.

It can help you redefine your purpose.

14.
Question 14

The purpose, audience, medium, tone and style all
have to match each other in order _________

1 point

to sell your ideas.

to maximize the effectiveness of your
communication.

to satisfy the audience’s needs.

to avoid offending your audience.

15.
Question 15

Which of the following steps show the correct way
to choosing the right communication strategy?

1 point

Step 1 – Conduct Audience Analysis

Step 2 – Define Purpose

Step 3 – Choose the right Tone & Style

Step 1 – Define Purpose

Step 2 – Conduct Audience Analysis

Step 3 – Redefine Purpose

Step 4 – Choose Appropriate Medium of Communication

Step 5 – Choose the right Tone & Style

Step 1 – Define Purpose

Step 2 – Conduct Audience Analysis

Step 3 – Choose the right Tone & Style

Step 4 – Choose Appropriate Medium of Communication

Step 1 – Define Purpose

Step 2 – Conduct Audience Analysis

Step 3 – Choose the right Tone & Style

Step 4 – Choose Appropriate Medium of Communication

Step 5 – Redefine Purpose

Week-5

Peer-graded Assignment: Sustainable Resort Proposal

Click Here To Download

 

Module 5

 

1.
Question 1
How does the ‘SQ3R’ method help to improve your reading?

1 point

It helps you to read in an effective ‘top down’ manner in which you first gain a big picture of the text, then prioritize which material you will focus on in a more detailed reading.

It helps you to understand key vocabulary words.

It helps you to annotate and understand the structure of a reading.

2.
Question 2
Critical reading is the act of ________.

1 point

paraphrasing, outlining or summarizing the text in your own words once you have finished reading the text.

analyzing and evaluating what you are reading as you make your way through the text or as you reflect back on the reading once you are done.

identifying the historical or cultural context of the text and considering how this context is different from your own.

3.
Question 3
What is the purpose behind the ‘Recite’ and ‘Review’ aspects of the SQ3R method?

1 point

To remain focused on your reading.

To try to understand the general idea of each section of the text.

To consolidate the material you have read.

4.
Question 4
According to the process suggested by the Harvard Business School, which of the following is the correct order of steps for case analysis?

1 point

Read the case
Identify the problem
Research issues surrounding the problem and analyze any associated data
Generate and evaluate potential solutions
Recommend a solution

Read the case
Research issues surrounding the problem and analyze any associated data
Identify the problem
Generate and evaluate potential solutions
Recommend a solution

Identify the problem
Read the case
Research issues surrounding the problem and analyze any associated data
Recommend a solution
Generate and evaluate potential solutions

5.
Question 5
Which sentence is grammatically correct?

1 point

I read much reports containing valuable information on the importance of sustainability.

I read many reports containing valuable information on the importance of sustainability.

I read each reports containing valuable information on the importance of sustainability.

6.
Question 6
Choose the BEST word to fill in the gap for the sentence: Members of our Diamond AirFlight plan have ___ rights to use our Elite Lounge.

1 point

efficient

exclusive

alloted

7.
Question 7
Choose the BEST word to fill in the gap for the sentence: The product sold out and is not ____ available, but we will notify you when it is.

1 point

currently

strategically

exclusively

efficiently

8.
Question 8
The adverb form of strategic is:

1 point
Enter answer here

strategically

9.
Question 9
Choose the BEST word to fill in the gap for the sentence: Quality assurance noticed a slight ____ in the standard of products.

1 point

insolvency

valuation

efficience

variance

10.
Question 10
Which word often appears after ‘consistent’?

1 point

with

in

before

above

11.
Question 11

Which of the examples shows the best use of logic
for supporting an argument?

1 point

Our managing director tells us we need to expand
into the Asia Pacific region because he expects market growth in the sector to
double in the next 3 years.

Our Board of Directors have a combined total of 100
years business experience within the Asia pacific region suggest the region is
ideal for expansion.

If we don’t move into the Asia Pacific Market now,
it will be the end of our company!

12.
Question 12

Which of the following examples does NOT use
emotion for supporting an argument?

1 point

If we do not reduce our inventory it will have
devastating consequences on our bottom line.

If we increase our exposure to the Asia Pacific
region will greatly impress our shareholders.

We
need to expand into the Asia Pacific region because the average GDP is growing
by 15% per year and our target demographics’ disposable income is growing at
twice the rate.

We have to stop wasting time in this market because
it has been very demoralizing for our front line staff.

13.
Question 13
Choose
the BEST word to fill in the gap for the sentence:

The company has __________ rights to sell its products in
Japan and no other firm is allowed to enter the market.

1 point

exclusive

actual

specific

priority

14.
Question 14
Choose
the BEST word to fill in the gap for the sentence:

The firm was ____________ for paying damages to its
employees because it failed to provide the proper safety equipment.

1 point

responsible

liable

guilty

accused

15.
Question 15
Which sentence is grammatically correct? (Multiple answers are correct)

1 point

There were several reasons for the Board’s decision
not to increase the marketing and advertising budget.

There were many reasons for the Board’s decision
not to increase the marketing and advertising budget.

There were much reasons for the Board’s decision
not to increase the marketing and advertising budget.

There were great deal reasons for the Board’s
decision not to increase the marketing and advertising budget.

There were little reasons for the Board’s decision
not to increase the marketing and advertising budget.

 

 

Final exam

 

1.
Question 1
Which sentence is grammatically correct?

1 point

There is a lot of equipment in our office.

There are many equipment in our office.

There is much equipment in our office.

There is not a lot of equipment in our office.

2.
Question 2
The Mehrabian Myth suggests that non-verbal communication (for example: delivery and facial expressions) is more important than the content of a presentation.

1 point

False

True

3.
Question 3
Choose the BEST word to fill in the gap for the sentence: Improving renewable energy technology ____ much of the company’s mission.

1 point

ensures

rivals

facilitates

underlies

4.
Question 4
Which is similar of the word ‘orientate’?

1 point

familiarize

unfamilarize

adapt

adjust

5.
Question 5
The word ‘acquisition’ is commonly used in business phrases with the following words except ___________ .

1 point

process

prizes

procedures

principals

6.
Question 6
Choose the BEST word(s) to replace ‘consensus’ in the following sentence: There is general consensus among politicians about the need for further investigation of the declining economy.

1 point

agreement

disagreement

opinion

feelings

7.
Question 7
Mode of communication includes

1 point

text

images

radio

speech

8.
Question 8
Which sequence represents the flow of communication?

1 point

sender -> encoder -> message -> decoder -> receiver

message -> sender -> encoder -> decoder -> receiver

sender -> encoder -> decoder -> message -> receiver

sender -> encoder -> receiver -> message -> decoder

9.
Question 9
Which sentence is grammatically correct?

1 point

Nowadays, you can find many business executives using smart phones.

Nowadays, you can to find many business executives using smart phones.

Nowadays, you can finding many business executives using smart phones.

10.
Question 10
Which sentence is grammatically correct?

1 point

If we want to increase sale, we shall improve customer relations.

If we want to increase sale, we will improve customer relations.

If we want to increase sale, we must improve customer relations.

11.
Question 11
One way to signal that you are finishing an explanation is to begin a with:

1 point

Well, you see …

You know …

So in the end …

To follow-up with …

12.
Question 12
Non-verbal communication is often used to

1 point

enhance a message.

give meaning to a message.

extend a message.

focus a message.

13.
Question 13
All written genres tend to have the following: a specific format, structure and ______.

1 point

register

set of topics

design

14.
Question 14
The ‘format’ of a written document refers to its ______.

1 point

design

type of vocabulary and level of formality

expected set of topics

15.
Question 15
Common linguistic features of the indirect communication method include: the use of modal verbs, such as ‘could’ and ‘may’; modalizers, such as ‘perhaps’ and ‘maybe’; and

1 point

the use of inclusive pronouns, such as ‘we’ and ‘us’.

the use of straightforward language to state the main point clearly and without digression.

the use of egocentric pronouns, such as ‘I’ and ‘me’.

16.
Question 16
Which of the following words is similar to ‘saturate’? (Multiple answers possible)

1 point

dry out

starve

oversupply

flood

glut

17.
Question 17
Which word from this week’s vocabulary list can be defined by the following: a chance or possibility that something will happen or exist in the future?

1 point

potentially

potential

potentials

18.
Question 18
Tone can be defined as _____________.

1 point

the rise and fall of your voice when speaking.

the way you speak to connect to your audience.

the way you sound to the listener or reader.

19.
Question 19
Which of the following are NOT examples of communication styles?

1 point

tone of voice

handwriting

facial expressions

body language

20.
Question 20
Which of the following are non verbal communication barriers?

1 point

Cultural differences

Ambiguity

Perception

Distractions

Inadequate knowledge

21.
Question 21
Which possible language features are part of informal style of communication? (Multiple answers are correct)

1 point

phrasal verbs

abbreviations or contractions

passive voice

personal pronouns

noun phrases

22.
Question 22
Which of the following words is similar to comprehensive?

1 point

definite

complete

all-inclusive

extensive

particular

23.
Question 23
Written communication tends to be:

1 point

planned

unplanned

unorganized

interactive

24.
Question 24
To conduct an audience analysis you should follow these three steps: identify who the audience is, what the audience’s needs are and ______.

1 point

determine which actions you or your audience should take.

articulate what your main ideas are.

clarify what your goals are.

modify your vocabulary to suit the audience.

25.
Question 25
The purpose, audience, medium, tone and style all have to match each other in order to _______.

1 point

persuade your audience

maximize the effectiveness of your communication

satisfy your needs as a presenter

sell your products

26.
Question 26
Which of the following show the corrects steps to choosing the right communication strategy?

1 point

Step 1 – Define Purpose

Step 2 – Conduct Audience Analysis

Step 3 – Choose the right Tone & Style

Step 1 – Define Purpose

Step 2 – Conduct Audience Analysis

Step 3 – Choose the right Tone & Style

Step 4 – Choose Appropriate Medium of Communication

Step 1 – Define Purpose

Step 2 – Conduct Audience Analysis

Step 3 – Choose the right Tone & Style

Step 4 – Choose Appropriate Medium of Communication

Step 5 – Redefine Purpose

Step 1 – Define Purpose

Step 2 – Conduct Audience Analysis

Step 3 – Redefine Purpose

Step 4 – Choose Appropriate Medium of Communication

Step 5 – Choose the right Tone & Style

27.
Question 27
‘Next month we’ll have our department’s annual New Year’s party – I’m sure you remember last year’s! We’ll need to prepare for the party by reminding the staff of the date, arranging a caterer and asking the department head for a budget for the party.’ is an example of:

1 point

spoken communication

written communication

email communication

mass communication

28.
Question 28
What are two linguistic features that are commonly used when making a polite request?

1 point

using indirect language and pronouns like ‘I’

framing your request as a question and smiling

using modals and the word ‘thank you’

using modals and the word ‘please’

29.
Question 29
We do not need to use ‘softening language’ when making polite requests when:

1 point

we’re making a request of someone who has no obligation to say ‘yes’.

we’re making a request that would inconvenience someone.

we’re making a request of someone higher up at work.

we’re making a request that would help someone.

30.
Question 30
A general purpose tends to be __________.

1 point

non-defined and broad

persuasive

communicator driven

result oriented and focused

31.
Question 31
Which of the following words is similar to ‘confirm’? (Multiple answers possible)

1 point

endorse

support

confuse

oppose

32.
Question 32
What is the verb form of the word ‘deregulation’?

1 point
Enter answer here

Deregulate

33.
Question 33
Which of the following sentences contains a relative clause?

1 point

The older couples who sit at the park every weekend are happy.

The older couple, who sit at the park every weekend, are happy.

The older couple sit at the park every weekend and they are happy.

The older couple sit at the park every weekend. They are happy.

34.
Question 34
Which sentence is grammatically correct?

1 point

I watch many television shows that contain fascinating information.

I watch many television shows containing fascinating information.

I watch many television shows that containing fascinating information.

I watch many television shows contain fascinating information.

35.
Question 35
Which sentence means that many people favour particular group of managers?

1 point

Many people favour managers who have trustworthy intentions.

Many people favour managers having trustworthy intentions.

36.
Question 36
Choose the BEST word to fill in the gap for the sentence: Home ____ are at an all-time high.

1 point

variances

exclusives

segments

valuations

37.
Question 37
The adverb form of the word ‘strategic’ is ____.

1 point

strategies

strategically

strategical

strategy

38.
Question 38
Which word(s) is the opposite of ‘exclusive’?

1 point

inclusive

excepting

excluding

omitting

39.
Question 39
Which sentence is grammatically correct?

1 point

The company provides very little information on their website.

The company provides a few information on their website.

The company provides few information on their website.

The company provides not many information on their website.

40.
Question 40
Which sentence is grammatically correct?

1 point

Customers bought much of home entertainment systems over the Christmas holidays.

Customers bought much home entertainment systems over the Christmas holidays.

Customers bought a lot of home entertainment systems over the Christmas holidays.

Customers bought a great deal of home entertainment systems over the Christmas holidays.

41.
Question 41
Critical reading is the act of ___________.

1 point

analyzing and evaluating what you are reading as you make your way through the text or as you reflect back on the reading once you are done.

engaging in a mental debate with the author of the reading.

identifying the historical or cultural context of the text and considering how this context is different from your own.

paraphrasing, outlining or summarizing the text in your own words once you have finished reading the text.

42.
Question 42
What is the purpose behind the ‘Recite’ and ‘Review’ steps of the SQ3R?

1 point

To clarify any difficult vocabulary items in the text.

To try to understand the general idea of each section of the text.

To consolidate the material you have read.

To remain focused on your reading.

43.
Question 43
According to the process suggested by the Harvard Business School, which of the following is the correct order of steps for case analysis?

1 point

Read the case
Research issues surrounding the problem and analyze any associated data
Identify the problem
Generate and evaluate potential solutions
Recommend a solution

Identify the problem
Read the case
Research issues surrounding the problem and analyze any associated data
Recommend a solution
Generate and evaluate potential solutions

Read the case
Identify the problem
Research issues surrounding the problem and analyze any associated data
Generate and evaluate potential solutions
Recommend a solution

44.
Question 44
Why would formulating questions about a piece of text after you have surveyed it help your critical reading? (Multiple answers accepted)

1 point

Formulating questions helps you stay focused while reading.

Formulating questions allows you to get the ‘big picture’ of the reading.

Formulating questions enables you to identify the basic structure of a reading.

The act of formulating questions is useful to guide you in your reading.

45.
Question 45
A ‘good’ reader would NOT do which of the following before reading a text:

1 point

focus on all the new vocabulary words and attempt to define them.

predict the organization of the text.

preview the text to identify its overall content.

consider what he/she already knows about the subject of the text before reading.

46.
Question 46
Which of the examples shows the best use of authority for supporting an argument?

1 point

Our managing director tells us we need to expand into the Asia Pacific region.

Our 3 year market research report indicates that the Asia Pacific region is ideal for expansion because the growing middle classes have a high level of disposable income.

Our Board of Directors has a combined total of 100 years business experience within the Asia pacific region, suggesting the region is ideal for expansion.

47.
Question 47
Which of the following examples does NOT use emotion for supporting an argument?

1 point

If we do not reduce our inventory it will have devastating consequences on our bottom line.

If we increase our exposure to the Asia Pacific region will greatly impress our shareholders.

We need to expand into the Asia Pacific region because the average GDP is growing by 15% per year and our target demographics’ disposable income is growing at twice the rate.

We have to stop wasting time in this market because it has been very demoralizing for our front line staff.

48.
Question 48
Which sentence is grammatically correct?

1 point

The reasons for expanding into this market are much

There are many reasons for expanding into this market.

There is few reasons for expanding into this market.

There are much reasons for expanding into this market.

49.
Question 49
Which word would often appears after deregulated? (Multiple answers are correct)

1 point

economy

environment

market

person

50.
Question 50
Which of the following has the opposite meaning to consistent? (Multiple answers are correct)

1 point

logical

unsteady

inconsistent

unvarying

irregular

 

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